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"Our trip to South Africa was booked in late 2019 and we subsequently made changes to our flights which Colette took in stride and made the changes we asked for. We had numerous questions and each was answered in a prompt and courteous manner. We were most fortunate to be travelling with Colette, her husband and two of their friends as well as two others. I had the opportunity to meet Colette (My wife and I live in Ottawa) prior to our trip and I immediately knew that we had chosen the right travel agent/travel companion. Colette met us at Pearson airport and made the introductions to our travel companions and made us feel included and welcome as she continued to do throughout our COVID-19 shortened journey. When it was decided that we should return to Canada due to government instructions/advice, she immediately went to work trying to get flights rebooked for us. Evening and early morning hours spent on the internet with the tour company in Toronto got us the necessary flights back home. Once back in Canada the long process of applying for our claim for travel insurance was to say difficult. Although our trip was long over, Colette went out of her way to assist/provide the necessary information to the insurance adjusters - 4 months after the trip was over. Colette’s dedication to/knowledge of her profession has been outstanding. Although 6 hours away, she is the only travel agent my wife and I will deal with for any and all future travel plans. She is the consummate professional."